Frequently Asked Questions

What sets Storage Space apart in this industry is our ability to adapt and improvise. We also believe in transparency and with no sudden incurred costs. We have created a price model to ensure that you are getting the best price on the market while catering to your individual needs without compromising the quality of service.

Storage space is the right place for you if you are looking for affordable, safe, clean and flexible plans for your storage needs.

Our Room Plan is best suited for you if you have large items that are not able to fit in a box, such as furniture, copier machine or office tables.

There is no minimum storage period; however, if you store for less than 15 days, you will still be required to pay for 15 days of storage.

Our storage plans start from 15 sqft (1.4 sqm) with a maximum stacking height of 11 feet (3.4m).  It is also properly set up with storage racks equipped with forklifts, stackers and pallet jacks to use the space to its fullest potential and enable a fast and secure way of storage. We also provide professional moving services, wrapping and packing of your items.

To learn more about our various storage plans’ pricing and offerings, please visit this page. If you are unsure which plan is suitable for you, you may contact us at +65 6339 4439.

Boxes only plan is suitable for people who want to store their items but does not require a huge space. For example, businesses who want to store their excess inventory or individuals who would like to declutter their home.

The Room Plan is designed for people who requires a larger space for extra storage. The Room Plan has been categorised by the room size to make it easier for comparison of needs.

1. You can either book online or give us a call at +65 and we will give you back a call for confirmation.
2. Understanding your needs through the consultation process
3. Schedule the dates to shift into our Storage Space facility (Subject to availability)
4. An acknowledgement for acceptance of your booking will be sent to you via your preferred communication means.

Our storage facility currently does not feature an air-conditioned space, but all facilities are sheltered.

As this storage is a shared space, we are unable to do so to protect each customer’s interest.

Please do call in to arrange for a free non-obligatory site survey to help assess the best package for your needs.

No one is allow in our storage except Storage Space staff.

Before the initial move, it is best to inform this at least 3 days in advance for us to make necessary arrangement of labour (subject to availability for increases volume) and adjust the price accordingly.

Our storage does not include insurance, and we will not be held responsible for any damages caused during the storage term.

Unfortunately no. But rest assured that Storage Space provides industrial-grade boxes, it is highly heavy-duty to protect and store your items securely. This standardisation allows both storage and cost efficiency, which will be beneficial to you.

If your items do not fit in the boxes, not worry as we will wrap your items in batches. For more enquires, simply drop us a phone call at +65 6339 4439. Want to know how much it costs? You may view our storage prices here.

You may contact sales person to request for more boxes.

Yes. The maximum weight per box is 20kg. This is to ensure that your items are kept securely and prevent any damage of your items.

We advise you to split your heavy items to evenly spread out the weight of your boxes.

You will be given 7 days to pack your item as our movers will arrive after to move your storage into our facility.

We offer packing services for all our services, however, do take note that there is an additional cost. Simply let our service staff know at +65 6339 4439 and we advise what is best for you and the cost.

Our storage is subject to routine fumigation to ensure all items are safe from insects.

1. Load of items.
2. The number of flights of stairs.
3. Registration for the Building Permit.
4. Restriction of Access to the Residential Area.
5. Last-minute increase in the volume of items for moving.
6. Moving services that are being scheduled on non-operating hours.

Yes, you may. However, we will always recommend you to pack and transport your valuables. Storage space will not hold any liability for missing valuables.

Cost of sea freight and road freight cargo is based on the total capacity of your goods.

This is determined by multiplying the length, breadth and height of the shipment to give a total volume in cubic feet. Airfreight shipments are calculated on either the actual gross weight or the volume weight of the goods, whichever is greatest.

Each country has its own restrictions, but as a general rule, the following items should not be included in your shipment. Alcohol, Drugs, Food ( herb & species ), Flammables.

Yes, we do provide international packing services but do note that there are additional costs. Let us know so that we can arrange a timing for you or advice what is the best solution for you.

You may call in the office to arrange for moving out, please do call in at least 3 weeks in advance to get your preferred date and timeslot.

We do not allow public nor Storage Space staff to go in & out of the storage space unless only for withdraw or deposit of furniture. This is so we have a clear understanding between customers and the staff of Storage Space that all item are well stored and fully protected by our 24/7 CCTV and no entry to the storage area.

To protect the interest of all customers items in store, no entry will be granted with exception to Storage Space staff.

Before the initial move, it is best to inform this at least 3 days in advance for us to make necessary arrangement of labour (subject to availability for increases volume) and adjust the price accordingly.

Payment

You may call in the office to arrange for moving out, please do call in at least 3 weeks in advance to get your preferred date and timeslot.

For every package offered, our service will be inclusive of labour, transportation, wrapping service, dismantling/assembly of simple furniture items as well as storage charges.

Upon confirmation, 40% deposit payment of total cost is required for us to arrange for boxes to be delivered and book the moving slot. The remaining balance and first month’s storage (or equivalent) will be collected on the day of move.

You may opt to pay via Cash, Cheque, Bank Transfer or Paynow. Sadly, we currently do not accept Credit/Debit Card and will look into this expanding our payment options in the near future.

Overdue payment is the bane of every company’s existence. However, if you have a valid reason for delayed payment, please do reach out to our sales personnel for us to assist.

If the outstanding balance is not paid in full by the date of moving out, please note that we will not be able to arrange for delivery and items will be placed on hold for a given period.

For long term storage (period of more than 2 months), a monthly instalment can be applicable.

A grace period of 5 calendar days after the move will be given, any further delays may be subjected to penalties.

During the initial move, payment can be done via cash.

As storage is usually billed online on a monthly basis, payment can only be made via Bank Transfer or Paynow, it is recommended to have a local bank account to avoid currency charges.

All cost are the upfront charges, no additional fees will apply.